Dealer - Automotive The move from a production led to a consumption driven economy, requires organization to build long-term customer relationship as a sustainable competitive advantage beside their usual efforts to uphold product quality and attractive pricing strategy. To achieve this, a customer experience excellence is required which is not limited to customer facing staff but to everyone who markets, sells, service or support.....More
Service Chain – Automotive As business grow and technologies evolve, it becomes increasingly difficult to understand the complex relationships and dependencies between various layers of the supporting service infrastructure. Without a clear, end-to-end view of service infrastructure, there is no way to correlate availability and performance information from individual systems and applications with the business as a whole. To achieve this, a comprehensive unified solution is required across the service chain that can address configuration complexities and sourcing challenges.....More
Service Chain – General To sustain the company's performance in a growing competitive market it is necessary to improve customer satisfaction in delivering services and thereafter reduce operational costs through intelligent and optimized inventory management. To achieve this, a comprehensive solution is required that can address configuration complexities and sourcing challenges for multi brand items......More