Add on module to enable, monitor and maintain all messaging like SMS, e- mail and fax with integration to other modules to facilitate each screen, report and utility to have built in messaging capability. Communication center makes customer interaction prompt, accurate and without human intervention due to easy integration at every customer touch points.
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Features at a glance:
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 | Two way SMS communication capability with support for key word based query and reply with delivery reports. |
| Support for GSM modem and SMS gateway for bulk messaging. |
| Support for inbound and outbound e-mail messaging with attachments and delivery confirmation. |
| Capabilities to fax document. |
| Seamless integration with other modules. |
| Send outbound SMS like service reminders, vehicle status, promotions, campaigns, schemes. |
| Send outbound e-mails for promotions, reminders etc. |
| Auto issue capturing using inbound e-mail. |
| Interactive messaging support like feedback capture, billing and vehicle status query. |
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Integration with workflow for approvals, escalation, e-mail/ SMS.
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